Terms And Conditions

Last update: June 24, 2019 

This Terms of Service (this “Agreement”, “Terms”) is between [A Counzila web service] (“we”, “us”, “System”, “Platform” or “ [A Counzila web service]”) and the person (“you”, “User” or “Customer”) using our services (“Services” or "Service"). We provide you with access to our System that helps you create websites, manage their content and customization as well as hosting services and domains. Listed below are the terms and conditions of using our System. They are necessary in order to maintain a good practice and protect us and yourselves.

1.Creating an account

To enter the System you need to provide a name, email and a password and to agree to the terms and conditions listed below, Privacy Policy and our Data Processing Addendum. You will be given an unique [A Counzila web service] URL for each of the websites you create. It is your responsibility and yours only to keep and maintain the safety of your account and password. If the information given by you is untrue, wrongful or in violation of our terms, we can suspend or terminate your account. The email used for the registration of the account is considered as the owner of the account and has the right to request assistance from us regarding the account. You are solely responsible for the activities from your account, the maintenance and confidentiality of the credentials to access that account.

You must immediately notify us if you know or have any reason to suspect that your Account or password have been stolen, misappropriated or otherwise compromised or in case of any actual or suspected unauthorized use of your Account. 

2. Your Content

2.1. You are responsible for any content that is in your website such as images, videos, audio files, design elements, logos, fonts, texts and more. We are not responsible for any of your content. We are also not responsible for content that has been lost because of the use of [A Counzila web service], it is your obligation to keep safe and back-up regularly your content. We do not monitor what content has been used in a website and we are not to be held responsible for anyone breaking the terms and conditions, but we have the right to delete such harmful content or even terminate accounts if so.

2.2. You own all intellectual property associated with your account such as images, videos, audio files, design elements, logos, fonts, texts and any other materials and files created by you and existing on your website. You hereby grant [A Counzila web service] the non-exclusive, royalty-free, unalterable, interchangeable rights to your website content in order for Us to provide you with [A Counzila web service]’s Services.

2.3. We may choose to highlight or feature your website in our website for marketing or promotional purposes. You grant us a perpetual, worldwide, royalty-free, non-exclusive right and license to use any version of Your Sites, or any portion of Your Sites, including without limitation names, trademarks, service marks or logos on Your Sites, for the limited purpose of [A Counzila web service] marketing and promotional activities. For example, we may feature Your Sites on our Themes page, on the Customers sections of our sites or on our social media accounts. You waive any claims against us relating to any moral rights, artists’ rights or any other similar rights worldwide that you may have in or to Your Sites or names, trademarks, service marks or logos on Your Sites and any right of inspection or approval of any such use. You can opt out of being featured by contacting us at This Section does not affect any rights you may have under applicable data protection laws.

3. Your Obligations 

3.1. You certify and warrant that you are at least 16 years of age. People under the age of 16 are not permitted to use our services. 

3.2. To keep your [A Counzila web service] account login information safe 

3.3. To provide us with up to date, accurate and valid personal information at all times.

3.4. You own the rights to any content uploaded by you on your website, including images, videos, audio files, design elements, logos, fonts, texts and anything that you do have the rights to use.

3.5. The content materials can not be used in unlawful or harmful way.

3.6. You must notify us immediately if you become aware of any unauthorised use of your account.

3.7. Your content must not be illegal, unlawful, threatening, abusive, harassing, tortuous, vulgar or obscene in any way, must not infringe any person's legal rights.

3.8. You may not send unsolicited messages (SPAM) or any unethical advertising of such sort that is considered as “spam” or harmful in any way.

3.9. Your should not upload viruses, worms, Trojan horses or any other malicious code, files, or programs that may interrupt, destroy, or limit the functions and services of [A Counzila web service].

3.10. You may not upload content that contains scam. and may not use word scam on reviews and in your review content.

3.11. You may not try to hack, break or override the functions and stability of [A Counzila web service] or try to exploit the System in any way.

3.12. You may not use the System to create any scam websites and promotions with misleading content that can harm or scam visitors.

3.13. You may not use [A Counzila web service] for distributing, storing or, in any way, using the System for pornographic or adult content and services.

 3.14. You represent and warrant that your use of the Services is not contrary to law, including without limitation applicable export or import controls and regulations and sanctions.

3.15. You can’t in any way try to harm the reputation of [A Counzila web service] and their partners by leaving harmful comments, untrue and misleading information about the product or any sort of intentional damage to the reputation of [A Counzila web service].

3.16. You acknowledge and agree that If you are reasonably found guilty of violating of any of these rules and obligations, this may cause immediate termination of your account with no refund for the services that has already been paid for. You may also be forbidden from having an account in the System.

3.17.Unless otherwise approved in writing by Company, you may not offer incentives to users as a means to enhance the performance of any program; incentives include but are not limited to awarding them cash, points, prizes, contest entries, etc.

3.17.You may not bid on our brand keyword Optiin in any keyword-based pay-per-click search engines, including, without limitation, Google, Bing, and Yahoo.

4. Third Party Services 

Our Services are integrated with various third party services (“Third Party Services”) for specific purposes that you may interact while using [A Counzila web service]. Example for such services is the Payment Processor used to collect the payments for your subscriptions. These Third Party Services may have their own terms and policies, and your use of them will be governed by those terms and policies. We don't control Third Party Services, and we’re not liable for Third Party Services or for any transaction you may enter into with them, or for what they do. Your security when using Third Party Services is your responsibility. You also agree that we may, at any time and in our sole discretion, and without any notice to you, suspend, disable access to or remove any Third Party Services. We’re not liable to you for any such suspension, disabling or removal, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses you may experience as a result (except where prohibited by applicable law).

5. User Content

The sites created using [A Counzila web service] may contain user content that is in violation of the permitted usage of the platform (“3.Your Obligations”). We do not endorse or support such content. We’re not a publisher of, and we’re not liable for, any User Content uploaded, posted, published or otherwise made available via the Services by you or other users. You're responsible for taking precautions to protect yourself, and your computer or network, from User Content accessed via the Services. Any such content detected or reported to us will be removed as a violation of the allowed usage of the Services.

6. What we provide and our rights [A Counzila web service] provides a website building system, templates (themes), website hosting from third party company and domain registration from third party company. The images used for the creation of the mockup themes are released under Creative Commons CC0 ( [A Counzila web service] does not hold any rights to images used for the creation of the themes.

We have the right to change parts or all of the services and functionalities at any given time, to remove or suspend parts or all of the services and functionalities, we have the right to suspend and terminate access of your Account to parts or all of the services and change the eligible criteria of using the Services.

HTTPS certificates are issued to any correctly connected domain to a website on [A Counzila web service]. You do not have an option to disable the HTTPS certificates, they are assigned automatically to any new domains connected to [A Counzila web service].

7. Trial Subscription [A Counzila web service] provides a 14 day trial to all newly created websites and you can use the services according to the Agreement for the period of those 14 days. Upon completion of those 14 days the website will become non-active (expired) until the User subscribe for the paid [A Counzila web service] services. Trial period is permitted for you, the User, to be able to test and create a website to your likes before committing a paid subscription. [A Counzila web service] has the right to terminate or cancel trial subscriptions in any time for any reasons. We can delete the content of any trial or expired website without notice. We are not in any way to be held responsible for any deleted content from a website build on [A Counzila web service]. 

8. Service Fees

8.1. Service fees are applicable upon signing for the paid services of [A Counzila web service] that can be monthly or yearly. 

8.2. All Fees are in USD and are exclusive of all taxes and you are responsible for payment thereof. [A Counzila web service] is not liable for any taxes or fees related with commercial products.

8.3. The payment for the applicable fee is in advance of your subscription period according to the Agreement.

8.4. You can upgrade or downgrade at anytime. If upgrading, you will be charged the difference between the two subscription plans for the extra services. Downgrade refunds are applicable only for yearly subscriptions, up to 14 days after the subscription is made. There are NO refunds for monthly downgrades. If downgrading from a yearly subscription, a calculated amount will be refunded to you according to the actual service fees of the two subscription services. Downgrading may cause a loss of information and services due to the difference between the plans.

8.5. Refunds are allowed only for yearly subscriptions and up to 14 days after the subscription is made. If such refund is issued by the User, he will be refunded the full amount he has paid. The refund amount might be subject to transfer taxes that will be for the cost of the User and will be transferred to the card used for paying the initial subscription cost. Refunds are NOT applicable for “Combo Deals” or “Exclusive Deals” (Custom design and development).

8.6. If a custom domain is claimed with an yearly subscription and the Customer cancels their services in the 14 day refund period, the full amount of the domain will be deducted of the refunded amount.

8.7. At the end of a contract term, the services will be automatically renewed for the same period of time until EXPLICITLY canceled by the User. Cancellation must be made via the System and at least 24 hours prior to the end of the contract period. To cancel your services or the automatic renew please do that by going to Dashboard -> Billing and select the desired option there.

8.8. If you purchase [A Counzila web service] subscription services, you agree to [A Counzila web service] and third party services to use and store your credit/debit card information. You authorize us to charge you for any [A Counzila web service] Services that you may purchase and any applicable taxes connected with the payment card services. You will reimburse us for all collection costs and interest for any overdue amounts. If the payment card expires or you do not provide us with a new payment card nor cancel your subscription, you authorize us to continue billing you and you will remain responsible for any uncollected Fees.

8.9. You are responsible for the fair usage of your website and you can be charged for abnormal server or traffic usage on our unlimited subscription plans. You will be charged for the resources used by your website.

8.10. Chargebacks - If you contact your bank or credit card company to decline, chargeback or otherwise reverse the charge of any payable fees to us (“Chargeback”), we may automatically terminate your Account. We reserve our right to dispute any Chargeback.

9. Service Cancellation 

Failure to comply with any of [A Counzila web service]’s terms or pay due fees you entitle [A Counzila web service] to cancel or suspend your account services and website. You can cancel your services at any time, no questions asked. We are not in any way held responsible for any damages and losses due to cancellation of services. 

10. Termination 

We reserve the right to change, suspend or discontinue, or terminate, restrict or disable your use of or access to, parts or all of the Services or their functionality at any time at our sole discretion and without notice. 

You can terminate your services at any time without a cause according to the cancellation procedures.

If the Agreement terms are valuated it may result in penalties or immediate termination of services without payment refund in any way.

Upon termination [A Counzila web service] has the right to delete all files, data or information associated with the terminated account.

11. Domains

With subscribing for yearly subscription you have the right to claim a free custom domain (only for the first year of annual subscription). All domains are brought to you by third party companies partnering with us to provide such service, in this case Namecheap, Inc. By claiming a domain you are agreeing with the domain register company’s terms and conditions ( and our participation in the purchasing of the domain. 

If you issue a refund and claimed a free custom domain you will be charged the fee for the specific domain purchase. The fee will be taken from the refund sum. Transferring domain might be subject to further fees from the third party domain provider. 

You are the legal and rightful owner of the registered domain. Your domain registration will be automatically renewed with each yearly payment according to our price plan, unless cancelled from the admin panel or by contacting a support representative of [A Counzila web service].

Once a register of a domain is made, it is final and there cannot be a refund or change of domains.

12. WARRANTY AND DISCLAIMER [A Counzila web service] shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by [A Counzila web service] or by third-party providers, or because of other causes beyond [A Counzila web service]’s reasonable control, but [A Counzila web service] shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. HOWEVER, [A Counzila web service] DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND [A Counzila web service] DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.


To the fullest extent permitted by law, you agree to indemnify and hold harmless [A Counzila web service] and its affiliates and its and their directors, officers, employees and agents from and against all damages, losses, liabilities, costs, claims, demands, fines, awards and expenses of any kind (including without limitation reasonable attorneys' fees and costs) arising out of or related to: (a) your breach of this Agreement; (b) your User Content, Your Sites and Your e-commerce; (c) any claims by, on behalf of or against your End Users; (d) your violation of any law or regulation or the rights or good name of any third party; and (e) any claims from tax authorities in any country in relation to Your e-commerce operations, including without limitation your sales to individual consumers (including distance sales) and other operations for which [A Counzila web service] may be held jointly and severally liable. Your indemnification obligations under this Section shall not apply to the extent directly caused by our breach of this Agreement or, where you are an EU Consumer, to the extent that the consequences were not reasonably foreseeable. 


You acknowledge and agree that to the fullest extent permitted by applicable law, in no event will [A Counzila web service] and its affiliates and its and their directors, officers, employees and agents be liable with respect to any claims arising out of or related to the Services or this Agreement for: (a) any indirect, special, incidental, exemplary, punitive or consequential damages; (b) any loss of profits, revenue, data, goodwill or other intangible losses; (c) any damages related to your access to, use of or inability to access or use parts, some or all of your Account, Your Sites or parts or all of the Services, including without limitation interruption of use or cessation or modification of any aspect of the Services; (d) any damages related to unavailability, degradation, loss, corruption, theft, unauthorized access or, unauthorized alteration of, any content, information or data, including without limitation User Content and Your e-commerce data; (e) any User Content or other conduct or content of any user or third party using the Services, including without limitation defamatory, offensive or unlawful conduct or content; or (f) any Third Party Services or third party sites accessed via the Services.

You acknowledge and agree that these limitations of liability are agreed allocations of risk constituting in part the consideration for [A Counzila web service]’s services to you, and such limitations will apply even if [A Counzila web service] has been advised of the possibility of such liabilities.

15. Modifications 

Modifications of the Service. [A Counzila web service] may make modifications and changes on the existing services or components and will use reasonable efforts to notify all it’s Customers about those changes. The changes are effective upon the date of the change. [A Counzila web service] shall not be liable for modifications and actions of third party services.

Modifications to the Agreement and the Fees may occur. You will be notified prior to those changes being applied to your account. If you refuse or fail to pay such fees we will cancel your subscription.


If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by Customer except with [A Counzila web service]’s prior written consent. [A Counzila web service] may transfer and assign any of its rights and obligations under this Agreement without consent. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind [A Counzila web service] in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorney’s fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement shall be governed by the Bulgarian laws without regard to its conflict of laws provisions.

Affiliate Terms and Conditions

Last update: June 16, 2019

1. General

These Terms and Conditions (the "Affiliate Agreement") govern the Affiliate Program that is made available by ("", "we" or "us"). These Terms and Conditions represent the whole agreement and understanding between [A Counzila web service] and the individual or entity who participates in the Affiliate Program (the "Affiliate", or "you").

Please read this agreement carefully as it represents a legally binding agreement between you and [A Counzila web service]. By registering to use the Affiliate Program, you agree to comply with all of the terms and conditions set out in this Affiliate Agreement. [A Counzila web service] may terminate your Affiliate Account at any time, with or without notice, for conduct that is in breach of this Affiliate Agreement, for conduct that [A Counzila web service] believes is harmful to its business, or for conduct where the use of the Affiliate Program is harmful to any other party.

2. Referral Tracking [A Counzila web service] will provide the Affiliate with the option to create affiliate links with which to promote the product. [A Counzila web service] will track users who have visited these Affiliate Links using cookies which expire after 90 days. Only users who make a purchase while the cookie is active will be considered referrals of the Affiliate and recorded as such in the Affiliate Dashboard. The last cookie will get the credit for the purchase of a subscription.

The Affiliate is not authorized to modify or alter the cookies in any way. [A Counzila web service] is not responsible for any tracking or reporting errors that may result from any modifications to the Affiliate Link or the cookies.

3. Affiliate Fees and Payouts 

A referral will become eligible for payout ("Eligible Referral") after 28 days of a successful subscription if it meets all of these criteria: 

The referral makes a purchase of a new subscription with a term that is one month or a full year. 

The referral's account remains active and in good standing. 

The referral's account has not had any of its payments refunded, charged back or otherwise reversed. 

All web page error requests (such as 403 errors or 404 errors) will direct traffic to a default [A Counzila web service] error page. This error page informs visitors that the web page they are looking for cannot be found, and may include, but without limitation to, the following: 

Links to additional products and services offered by [A Counzila web service].

Advertisements for products and services offered by third-parties.

An internet search engine interface.

Failure to meet any of these criteria will permanently void the referral and disqualify the referral from any potential payouts.

The Affiliate is entitled to receive a 35% recurring commission (or otherwise agreed upon commission) for each active Eligible Referral that is recorded in the Affiliate Dashboard ("Affiliate Fee"). Affiliate Fees will be payable only when the Affiliate has at least 3 Eligible Referrals that are pending payout. Payments will be transferred to the payable balance after 28 days from a successful subscription event. The minimum payout amount is 100 USD.

All Affiliate Fee payments will be payable in United States Dollars only, except as otherwise determined by [A Counzila web service] in its sole discretion. Payment will be made through PayPal or a bank transfer against a valid invoice issued by the Affiliate using the payout section located in the Affiliate Dashboard. The Affiliate is responsible for providing [A Counzila web service] with the full and accurate details that are required to remit the Affiliate Fees and is solely responsible for any delays in payment resulting from its failure to do so.

Referrals will become void, and any unpaid Affiliate Fees will be forfeited, after 12 calendar months.

In the event of any activity deemed suspicious by, [A Counzila web service] may delay the payment of Affiliate Fees by up to 6 calendar months to verify the relevant transactions. [A Counzila web service] reserves the right to recalculate, void, or disqualify any referrals or Affiliate Fees in the event of any fraudulent, deceptive or otherwise illegal activity.

Referrals for purchases made through [A Counzila web service] promotional or special offers are not eligible for payout.

There will be NO commission payouts for personal usage of the product. The affiliate is not for gaining a discount on your personal accounts and project. We maintain a strict policy and revise all the commissions and they will NOT be paid if such personal exploit is being detected. Affiliate termination is possible if there is a violation of the rule.

4. Promotions [A Counzila web service] hereby grants the Affiliate a non-exclusive, non-transferable, limited license to use the [A Counzila web service] logos for the sole purpose of promoting our service within the context of the Affiliate Program. This license will expire upon termination of the Affiliate's participation in the Affiliate Program.

The Affiliate may only display advertisements that contain [A Counzila web service]'s logos or service marks in good taste. The Affiliate may not use [A Counzila web service]'s logos or service marks in a manner that, in [A Counzila web service]'s sole discretion, portrays [A Counzila web service] in a negative light. 

The Affiliate will be solely responsible for its own marketing activities. All marketing activities must be professional and in full compliance with all applicable laws. [A Counzila web service] may, without prior notice, require the Affiliate to remove or modify any advertisements in [A Counzila web service]'s sole discretion.

We have rights to change the commission rate but as the current 35% affiliate commission untill its end date, you get the current rate for all the subscriptions happening until the end date of the current percentage. After the change date, all of the new and recurring subscriptions will be at the commission rates we offer at that time. 

5. Termination  

The Affiliate may terminate the Affiliate's participation in the Affiliate Program with immediate effect by giving the other party a written notice of termination. [A Counzila web service] reserves the right to terminate the Affiliate's participation in the Affiliate Program at any time for conduct that is in material breach of this Affiliate Agreement or for conduct that [A Counzila web service], in its sole discretion, deems to be harmful to its business or any third party. 

Upon termination, the Affiliate will lose access to its Affiliate Dashboard and will forfeit all potential or unpaid Affiliate Fees. 

It is strictly prohibited to do cookie pushing or any other malicious way to generate referrals. 

6. Relationship of Parties [A Counzila web service] and the Affiliate are independent contractors. Nothing in this Affiliate Agreement will create any partnership, employment, representative, agency, or joint venture relationship between the parties. The Affiliate has no authority to act on [A Counzila web service]'s behalf.

7. Limitation of Liability

The Affiliate Program is provided on an "as is" and "as available" basis and the use of the Affiliate Program is at the Affiliate's own risk. [A Counzila web service] makes no representations or warranties, either expressed or implied, with respect to the Affiliate Program, or any service or information provided through the Affiliate Program. [A Counzila web service] is not responsible for any damages, injury or economic loss arising from the use of the Affiliate Program. Should any part of the Affiliate Program cause damage or inconvenience to the Affiliate or anyone claiming through the Affiliate, the Affiliate assumes responsibility and the entire cost for them. 


The Affiliate will indemnify and hold harmless [A Counzila web service], its directors, officers, employees, agents, subsidiaries, and third parties from and against any losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to the Affiliate's or any third party's operations or use of the Affiliate Program.

8. Modification [A Counzila web service] may, in its sole discretion, change or modify this Affiliate Agreement at any time, with or without notice. Such changes or modifications shall be made effective for all Affiliates upon posting of the modified Affiliate Agreement to this web address: The Affiliate is responsible for reading this document from time to time to ensure that its use of the Affiliate Program remains in compliance with this Affiliate Agreement.

If any modification is unacceptable to the Affiliate, its sole recourse shall be to terminate this Affiliate Agreement. The Affiliate's continued participation in the Affiliate Program will constitute binding acceptance of such modifications.

9. Miscellaneous

The Affiliate warrants and represents that it is over the age of 18 and is qualified to enter into this Affiliate Agreement.

The Affiliate warrants and represents that its actions and its participation in the Affiliate Program are in compliance with all applicable laws, rules, regulations, and any requirements of governmental authority at all times. [A Counzila web service] reserves the right to terminate the Affiliate's participation in the Affiliate Program if [A Counzila web service] determines, in its sole discretion, that the Affiliate's actions or its participation in the Affiliate Program are in violation of any laws, rules, regulations, or any requirements of governmental authority.

This Affiliate Agreement constitutes the entire understanding between [A Counzila web service] and the Affiliate. This Affiliate Agreement supersedes any other contracts or understandings between the parties hereto and neither party shall be bound by any statements or representations that are not embodied in this Agreement.

Any dispute arising in relation to this Affiliate Agreement shall be exclusively resolved in the Courts of Winnipeg, Canada.

Income Disclosure:

We wanted to start by saying the Optiin Platform is NOT an income opportunity. is a web page funnels builder software that helps businesses to sell their products online. Some people use as a online store, others use it to generate leads and about a dozen other things in between. 

We are often asked about what types of income is possible for people using . Obviously this depends on what type of business you are in, what you're selling, how many visitors come to your funnels and more. All of those thing are outside of the scope of what can do for you. We are a webpage / funnel builder platform that helps make selling your products easier. 

And We want to state that, No examples Here are to be interpreted or assumed as a guarantee,There is no any promise that you will make any income at all and you accept the risk that the earnings and income statements differ by individual. Each individual's success depends on his or her background, dedication, desire and motivation. 

We are able to track some stats from people that use our internal shopping carts and CRM Built In, but a large majority of our members use 3rd party services that we are not able to track. 

Service Level Agreement

Last update: June 15, 2019 

This Service Level Agreement ("SLA") is an addition to the [A Counzila web service] Subscription Terms of Service, available at between you ("Customer") and [A Counzila web service]. Capitalized terms used in this SLA that are not defined herein have the meanings given to them in the Agreement.

Target Availability. [A Counzila web service] will use commercially reasonable efforts to make each Service available with an uptime of 99.85% of each calendar month ("Target Availability").


The SLA does not apply to any errors: (i) caused by factors outside of [A Counzila web service]’s reasonable control; (ii) that resulted from Customer’s software or hardware or third party software or hardware, or both; (iii) that are result of abuses or other behaviors that violate the Agreement; or (iv) Services that are being limited by quotas.

Scheduled Maintenance.

"Scheduled Maintenance" means [A Counzila web service]'s scheduled routine maintenance of the Services for which [A Counzila web service] notifies Customer at least twenty-four (24) hours in advance. Scheduled Maintenance will not exceed four (4) hours per month.

Remedy for Failure to Meet Target Availability.

If there is a verified failure of a Service to meet Target Availability in two (2) consecutive months, then Customer may terminate the applicable Subscription Term by sending written notice of termination within fourteen (14) days after the end of the second such month, in which case [A Counzila web service] will refund to Customer any fees Customer has pre-paid for use of such Service for the terminated portion of the applicable Subscription Term. This termination and refund right is Customer's sole and exclusive remedy, and [A Counzila web service]'s sole and exclusive liability, for [A Counzila web service]'s failure to meet the Target Availability.

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