Last update: June 24, 2019
What personal information do we collect from the people that visit Optiin.com [A Counzila web service]?
When registering on Optiin.com [A Counzila web service], as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with Optiin.com [A Counzila web service], you will be asked to provide name, company name (optional), vat id(optional), company id(optional), address and card info. The information is used to verify your location, verify credit card authenticity and issue the correct documentation regarding your payment. We DO NOT store credit card information with us, only the 4 digits of the card will be provided to us by the payment processor. We store all the other information on our secure servers until termination of services, when we destroy any sensible information.
The email address shall be used to send notifications regarding the Optiin.com [A Counzila web service] website to the user. These notifications include for example login data, information, announcements etc.. Users always have the option to unsubscribe from the newsletter and the individual module notifications.
Information you share with us in connection with surveys, contests or promotions.
When you use our services we collect analytical information regarding your and your customers usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
Additional information that you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service).
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including with technologies like cookies).
We receive information from Third Party Services (like submitting a payment, live chat support etc.)
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer our site and for internal operations, including troubleshooting;
To improve our services by analyzing the behaviour in the platform and websites and provide better user experience. We usually do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually.
To send periodic emails products and services that might interest you and improve your overall experience with the platform.
To follow up with them after correspondence (live chat, email or phone inquiries)
To ensure the security and integrity of our Services.
As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity;
Carry out retargeting advertising.
To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.
If you are a User, see our Data Processing Addendum to learn more about how we process User Content on your instructions or with your permission.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We believe in the complete security of your data and for that reason we use the services of one of the leading cloud server providers - Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers in The United States. To learn more on the Data Protection Addendum from Amazon, please review this PDF file - https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf
How do we share your information?
The data of Optiin.com [A Counzila web service] Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:
We are legally obligated to do so
In order to perform the Optiin.com [A Counzila web service] service it may be necessary for Optiin.com [A Counzila web service] to employ the use of third party services. In that case data may be shared with the list of companies in Annex A
You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at firstname.lastname@example.org [A Counzila web service].com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. You can request all the collected data by filling the Data Request Form here
You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.
Please note that, for technical reasons, there can be a delay in deleting your personal Information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.
The content on your Optiin.com [A Counzila web service] website
All information that you put on your Optiin.com [A Counzila web service] website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible with any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.
As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all systems of Optiin.com [A Counzila web service].
Administrative access to your Optiin.com [A Counzila web service] website
Please be aware that Optiin.com [A Counzila web service] team members are also authorized in specific situations to access the administrative section of your Optiin.com [A Counzila web service] website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your Optiin.com [A Counzila web service] site, including all password-protected areas.
Authenticate you - cookies help us to verify your account and to automatically log you into your website from the same browser.
Understand and save user's preferences for future visits
Keep track of advertisements
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
Third party services
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
To see all the services that we use, scroll down to Annex 1.
End Users’ personal information
Our customers who have created a site using Optiin.com [A Counzila web service] are responsible for what they do with the personal information they collect, directly or through Optiin.com [A Counzila web service], about their End Users. This section is directed to such customers.
a. Your relationship with End Users
You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using Optiin.com [A Counzila web service] functionality or cookies or similar technologies. To learn more on how to make your website GDPR compliant you can check our blog post -
We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using Optiin.com [A Counzila web service] functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters.
b. End User payment information
Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.
Optiin.com [At Counzila web service]
email@example.com or firstname.lastname@example.org
Amazon Web Services (AWS)
All of Optiin.com [A Counzila web service]’s infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.
Analytics of how users are using the our website
Braintree & Paypal
Used for payments on all plans or payment forms
To provide live chat support
Used for email correspondence
For ticketing and support
For email marketing
For PPC campaigns
For meetings scheduling
For Company wide emails and connections
Last update: May 24, 2019
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
We use both session and persistent cookies on our website.
The cookies that we use on our website, and the purposes for which they are used, are set out below:
Optiin.com [A Counzila web service] core services cookies - These Cookies are essential for the overall experience and performance of the Service. They are only dropped into your browser once you sign up for our Services. We do not recommend disabling as it might result in malfunction of the Services.
Optiin.com [A Counzila web service] analytics cookies - These are cookies to track the performance and analytics of all Optiin.com [A Counzila web service] websites. They are enabled by default and you can stop them by clicking here.
Third party analytics cookies
We use Google Analytics to analyse the use of our website.
Our analytics service provider generates statistical and other information about website use by means of cookies.
The information generated relating to our website is used to create reports about the use of our website.
Google Analytics’ privacy policies are available at: http://www.google.com/policies/privacy/
Opting out of Google Analytics: You may reject or delete Google Analytics cookies by downloading and installing the Google Analytics Opt-out Browser Add-on. You can find out more about what that is, how to download it, and how it works here: https://tools.google.com/dlpage/gaoptout
We Use Other third party cookies, Including.
Most browsers allow you to refuse to accept cookies; for example:
in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
in Chrome (version 48), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11).
in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".
in Chrome (version 48), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.
This website is owned and operated by Optiin.com [A Counzila web service].
You can contact us by email using email@example.com