Privacy Policy

Last update: June 24, 2019 

We, Optiin.com [A Counzila web service]. (“Optiin.com”, “we”, “us” or “our”) via this privacy policy wish to hereby inform Optiin.com [A Counzila web service] users and visitors of our websites as to the purpose, type and extent of the processing of personal information. Our websites and services are constantly being revised and improved.

By using any of Optiin.com [A Counzila web service]’s Services, you confirm you have agreed to the Terms and Conditions and read and understood this Privacy Policy as well as the Cookie Policy.


Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


What personal information do we collect from the people that visit Optiin.com [A Counzila web service]?


When registering on Optiin.com [A Counzila web service], as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with Optiin.com [A Counzila web service], you will be asked to provide name, company name (optional), vat id(optional), company id(optional), address and card info. The information is used to verify your location, verify credit card authenticity and issue the correct documentation regarding your payment. We DO NOT store credit card information with us, only the 4 digits of the card will be provided to us by the payment processor. We store all the other information on our secure servers until termination of services, when we destroy any sensible information.

The email address shall be used to send notifications regarding the Optiin.com [A Counzila web service] website to the user. These notifications include for example login data, information, announcements etc.. Users always have the option to unsubscribe from the newsletter and the individual module notifications. 


Information you share with us in connection with surveys, contests or promotions.


When you use our services we collect analytical information regarding your and your customers usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).


Additional information that you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service).

When do we collect information? 


We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including with technologies like cookies).

We receive information from Third Party Services (like submitting a payment, live chat support etc.) 


How do we use your information?


We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:


To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer our site and for internal operations, including troubleshooting;

To improve our services by analyzing the behaviour in the platform and websites and provide better user experience. We usually do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually.

To send periodic emails products and services that might interest you and improve your overall experience with the platform.

To follow up with them after correspondence (live chat, email or phone inquiries)

To ensure the security and integrity of our Services.

As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity;

Carry out retargeting advertising.

To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.

We also host and process User Content for our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor). If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check its privacy policy. If you want to know about what we do for our own purposes, read on. 

If you are a User, see our Data Processing Addendum to learn more about how we process User Content on your instructions or with your permission. 


How do we protect your information? 


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

We believe in the complete security of your data and for that reason we use the services of one of the leading cloud server providers - Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers in The United States. To learn more on the Data Protection Addendum from Amazon, please review this PDF file - https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf 

How do we share your information? 


The data of Optiin.com [A Counzila web service] Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:


We are legally obligated to do so

In order to fulfill contractual services for the Optiin.com [A Counzila web service] user and/or in order to enforce rights and obligations of these terms of use and the corresponding contractual relationship between the Optiin.com user and Optiin.com [A Counzila web service].

In order to perform the Optiin.com [A Counzila web service] service it may be necessary for Optiin.com [A Counzila web service] to employ the use of third party services. In that case data may be shared with the list of companies in Annex A 

Your Rights 

You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at starthere@counzila.com [A Counzila web service].com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. You can request all the collected data by filling the Data Request Form here 


You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.


Please note that, for technical reasons, there can be a delay in deleting your personal Information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.


The content on your Optiin.com [A Counzila web service] website


All information that you put on your Optiin.com [A Counzila web service] website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible with any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.

As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back. 

You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all systems of Optiin.com [A Counzila web service]. 

Administrative access to your Optiin.com [A Counzila web service] website 


Please be aware that Optiin.com [A Counzila web service] team members are also authorized in specific situations to access the administrative section of your Optiin.com [A Counzila web service] website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your Optiin.com [A Counzila web service] site, including all password-protected areas.


We use cookies to:

Authenticate you - cookies help us to verify your account and to automatically log you into your website from the same browser.

Understand and save user's preferences for future visits

Keep track of advertisements

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.


Third Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. To learn more about Optiin.com [A Counzila web service] and the cookies, please go to our Cookie Policy.


Third party services


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

To see all the services that we use, scroll down to Annex 1. 


End Users’ personal information


Our customers who have created a site using Optiin.com [A Counzila web service] are responsible for what they do with the personal information they collect, directly or through Optiin.com [A Counzila web service], about their End Users. This section is directed to such customers.

a. Your relationship with End Users 

If you’re one of our Users, you will collect personal information about your End Users. For example, during checkout you may ask your End Users to provide their name, address, email address and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyze usage and other trends.

You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using Optiin.com [A Counzila web service] functionality or cookies or similar technologies. To learn more on how to make your website GDPR compliant you can check our blog post - 

You must publish your own privacy and cookie policy and comply with them. 

We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using Optiin.com [A Counzila web service] functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters. 


b. End User payment information


Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.

Updates to this Privacy Policy


We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification). 

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information. 


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below. 

Optiin.com [At Counzila web service] 

support-optiin@counzila.com or starthere@counzila.com



Annex A


Amazon Web Services (AWS)

https://aws.amazon.com/privacy/  

All of Optiin.com [A Counzila web service]’s infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.  

Google Analytics 

https://policies.google.com/privacy  

Analytics of how users are using the our website  


Braintree & Paypal

https://www.braintreepayments.com/legal/braintree-privacy-policy  

https://www.paypal.com/ca/webapps/mpp/ua/privacy-full

Used for payments on all plans or payment forms  


Chat service

https://crisp.chat/en/privacy/  

To provide live chat support  

ZohoMail  

https://www.zoho.eu/privacy.html  

Used for email correspondence  

FreshDesk  

https://www.freshworks.com/privacy/  

For ticketing and support 


Mailerlite

https://www.mailerlite.com/privacy-policy  

For email marketing  

Google Adwords 

https://policies.google.com/privacy  

For PPC campaigns  

10to8 

https://10to8.com/legal/#tabs|3 

For meetings scheduling 

Counzila 

https://counzila.com/privacypolicy.html 

For Company wide emails and connections



Cookie Policy

Last update: May 24, 2019

This Cookie Policy describes how Optiin.com [A Counzila web service] uses cookies and similar technologies to provide, customize, evaluate, improve, promote and protect our Services.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.  


Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.


Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.


Our cookies

We use both session and persistent cookies on our website.

The cookies that we use on our website, and the purposes for which they are used, are set out below:

Optiin.com [A Counzila web service] core services cookies - These Cookies are essential for the overall experience and performance of the Service. They are only dropped into your browser once you sign up for our Services. We do not recommend disabling as it might result in malfunction of the Services.

Optiin.com [A Counzila web service] analytics cookies - These are cookies to track the performance and analytics of all Optiin.com [A Counzila web service] websites. They are enabled by default and you can stop them by clicking here.

Third party analytics cookies

We use Google Analytics to analyse the use of our website.

Our analytics service provider generates statistical and other information about website use by means of cookies.

The information generated relating to our website is used to create reports about the use of our website.

Google Analytics’ privacy policies are available at: http://www.google.com/policies/privacy/

Opting out of Google Analytics: You may reject or delete Google Analytics cookies by downloading and installing the Google Analytics Opt-out Browser Add-on. You can find out more about what that is, how to download it, and how it works here: https://tools.google.com/dlpage/gaoptout

We Use Other third party cookies, Including.

Customerly  

We use Customerly.io for providing live-chat and support our customers. Customerly uses cookies to remember live chat sessions and the last visited page. 

You can find ConvertFox’ privacy policy here: https://www.customerly.io/privacy 


Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:  

in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";  

in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

in Chrome (version 48), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Blocking all cookies will have a negative impact upon the usability of many websites. 

If you block cookies, you will not be able to use all the features on our website.


Deleting cookies

You can delete cookies already stored on your computer; for example:

in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11). 

in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".

in Chrome (version 48), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".


Deleting cookies will have a negative impact on the usability of many websites.


Our details

This website is owned and operated by Optiin.com [A Counzila web service]. 

You can contact us by email using support-optiin@counzila.com

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