Privacy Policy

Last update:  Aug 1, 2020 

We, Optiin.com. (“Optiin.com”, “we”, “us” or “our”) via this privacy policy wish to hereby inform Optiin.com users and visitors of our websites as to the purpose, type and extent of the processing of personal information. Our websites and services are constantly being revised and improved.

By using any of Optiin.com,  you confirm you have agreed to the Terms and Conditions and read and understood this Privacy Policy as well as the Cookie Policy.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit Optiin.com?

When registering on Optiin.com, as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with Optiin.com, you will be asked to provide name, company name (optional), vat id(optional), company id(optional), address, and card info. The information is used to verify your location, verify credit card authenticity, and issue the correct documentation regarding your payment. We DO NOT store credit card information with us, only the 4 digits of the card will be provided to us by the payment processor. We store all the other information on our secure servers until termination of services when we destroy any sensible information.

The email address shall be used to send notifications regarding the Optiin.com website to the user. These notifications include for example login data, information, announcements, etc.. Users always have the option to unsubscribe from the newsletter and the individual module notifications. 

Information you share with us in connection with surveys, contests, or promotions.

When you use our services we collect analytical information regarding your and your customers' usage of the website. This includes IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).

Additional information that you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service).

When do we collect information? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including technologies like cookies).

We receive information from Third Party Services (like submitting a payment, live chat support, etc.) 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer our site and for internal operations, including troubleshooting;

To improve our services by analyzing the behavior in the platform and websites and provide a better user experience. We usually do this based on anonymous, pseudonymized or aggregated information that does not focus on you individually.

To send periodic emails products and services that might interest you and improve your overall experience with the platform.

To follow up with them after correspondence (live chat, email or phone inquiries)

To ensure the security and integrity of our Services.

As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity.

Data Use Regarding Google

To provide certain features, we require access to various Google APIs (Google API Console) and data. These are subject to Google’s Privacy Policy. 

Calendar Integration 

The calendar-booking feature of the Optiin.com solution is scheduling. You can connect Optiin.com calendar booking with your Google calendar to make the scheduling process even easier and more efficient.  

Online calendars such as Google Calendar are constantly accessible via their respective interfaces. Optiin.com can, and at times, will store certain calendar data temporarily to improve performance (caching). 

In either case, calendar data on Optiin.com can be deleted at any time.

Carry out retargeting advertising.

To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.

We also host and process User Content for our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor). If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check its privacy policy. If you want to know about what we do for our own purposes, read on. 

If you are a User, see our Data Processing Addendum to learn more about how we process User Content on your instructions or with your permission. 

How do we protect your information? 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

We believe in the complete security of your data and for that reason, we use the services of one of the leading cloud server providers - Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers in The United States. To learn more on the Data Protection Addendum from Amazon, please review this PDF file - https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf 

How do we share your information? 

The data of Optiin.com Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:

We are legally obligated to do so In order to fulfill contractual services for the Optiin.com user and/or in order to enforce the rights and obligations of these terms of use and the corresponding contractual relationship between the Optiin.com & user.

In order to perform the Optiin.com service, it may be necessary for Optiin.com to employ the use of third party services. In that case, data may be shared with the list of companies in Annex A.

Your Rights 

You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at ask@optiin.com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. You can request all the collected data by filling the Data Request Form here 

You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.

Please note that, for technical reasons, there can be a delay in deleting your personal information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.

The content on your Optiin.com website

All information that you put on your Optiin.com website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible for any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.

As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back. 

You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all systems of Optiin.com. 

Administrative access to your Optiin.com website 

Please be aware that Optiin.com  team members are also authorized in specific situations to access the administration section of your Optiin.com website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your Optiin.com site, including all password-protected areas.

We use cookies to:

Authenticate you - cookies help us to verify your account and to automatically log you into your website from the same browser.

Understand and save user's preferences for future visits

Keep track of advertisements

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

Third-Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. To learn more about Optiin.com and the cookies, please go to our Cookie Policy.

Third-party services

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

To see all the services that we use, scroll down to Annex 1. 

End Users’ personal information

Our customers who have created a site using Optiin.com are responsible for what they do with the personal information they collect, directly or through Optiin.com, about their End Users. This section is directed to such customers.

a. Your relationship with End Users 

If you’re one of our Users, you will collect personal information about your End Users. For example, during checkout, you may ask your End Users to provide their name, address, email address and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyze usage and other trends.

You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using Optiin.com functionality or cookies or similar technologies. To learn more on how to make your website GDPR compliant you can check our blog post - 

You must publish your own privacy and cookie policy and comply with them. 

We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using Optiin.com functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters. 

b. End User payment information

Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.

Effective Since January 1, 2020

Region Specific Privacy Statement 

This region-specific privacy statement applies to all the products, services,

websites and apps offered by Optiin.com, Optiin.com Europe UC, Optiin.com

Brasil Internet Eireli. and their affiliates (collectively “Optiin.com”), except where otherwise noted.

Optiin.com, refers to these products, services, websites, and apps collectively as the “services” in this policy.

Unless otherwise noted, our services are provided by Optiin.com. inside of the United States, by Optiin.com

Brasil Internet Eireli. inside of Brazil, and by Optiin.com Europe UC everywhere else. This privacy statement is an

extension to and forms part of the main Optiin.com Privacy Policy.

1. California Supplemental Privacy Notice

SUMMARY OF PERSONAL INFORMATION THAT WE COLLECT ABOUT YOU

For individuals who are California residents, the California Consumer Privacy Act requires certain disclosures about the categories of personal information we collect and how we use it, the categories of sources from whom we collect personal information, and the third parties with whom we share it.  

We at Optiin.com are big fans of keeping information simple for our users and we have worked hard at this in our Privacy Policy. While we have set out the categories below as required by the California Consumer Privacy Act, you can review our Privacy Policy for examples and other information that describes our data collection and use, as previously disclosed to you which have not changed under this notice. 

Depending on how you interact with us, Optiin.com may collect the following categories of information as summarized below. This Supplemental Notice also does not apply to the personal information we collect from employees or job applicants in their capacity as employees or job applicants. It also does not apply to the personal information we collect from employees, owners, directors, officers,  or contractors of businesses in the course of our provision or receipt of business-related services. 

All of the categories of personal information we collect about you (as detailed below) come from the following categories of sources:

You, including through your use of our services

Automatically collected from you

from Our affiliate partners

Third parties

Categories of Personal Information We Collect and Categories of Third Parties with Which We Share that Information 

.Identifiers (such as name, address, email address): Third parties (such as our service providers and integration partners) or your organization 

(through its purchase of an Enterprise account with us), Our affiliate partners, Aggregators (such as analytics services)

. Commercial Information (such as transaction data): Third parties (such as our service providers), Our affiliate partners, Aggregators (such as analytics services)

.Financial Data (such as billing information): Third parties (such as our merchants & service providers and integration partners), Our affiliate partners 

.Internet or Other Network or Device Activity (such as browsing history or app usage):: Third parties (such as our service providers), Our affiliate partners, Aggregators (such as analytics services)

.Location Information (e.g. inferred from your IP address): Third parties (such as our service providers), Our affiliate partners, Aggregators (such as analytics services) 

.Professional or Employment-Related Data (such as the name of your employer): Third parties (such as our service providers), Our affiliate partners, Aggregators (such as analytics services)

.Legally Protected Classifications (such as gender and marital status): Third parties (such as our service providers), Our affiliate partners.

.Other Information that Identifies or Can Be Reasonably Associated with You: Third parties (such as our service providers), Our affiliate partners, Aggregators (such as analytics services).

CATEGORIES OF BUSINESS/COMMERCIAL PURPOSES FOR OUR USE OF YOUR INFORMATION 

All of the categories of personal information we collect about you (as detailed above) are used for the following purposes:

Providing our services (for example, account servicing and maintenance, customer service, advertising and marketing, analytics, and communication about our services) 

For our operational purposes, and the operational purposes of our service providers and integration partners  Improving our existing services and developing new services (e.g., by conducting research to develop new products or features) 

Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity .

Bug detection, error reporting, and activities to maintain the quality or safety of our services

Auditing consumer interactions on our site (for example, measuring ad impressions)

Short-term, transient use, such as customizing content that we or our service providers display on the services .

Other uses that advance our commercial or economic interests, such as third party advertising and communicating with  you about relevant offers from third party partners. 

Other uses that we notify you about.

CALIFORNIA RIGHTS AND CHOICES

Subject to certain restrictions, California residents have the right to request that we disclose what personal information we collect about you, to delete any personal information that we collect from or maintain about you,  

and to opt-out of the sale of personal information about you. As a California resident, you also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise those rights and our process for handling those requests, including our means of verifying your identity. If you would like further information regarding your legal rights under applicable law or would like to exercise any of them, please contact us here.  

While our contact form is the best way to reach us, you may also email us at ask@optiin.com

Accessing and Deleting Your Personal Information 

Right to request access to your personal information

California residents have the right to request that we disclose what categories of personal information that we collect, use, or sell about you. You may also request the specific pieces of personal information that we have collected about you.  

However, we may withhold some information where the risk to you, your personal information, or our business is too great to disclose the information.

Right to request deletion of your personal information

You may also request that we delete any personal information that we have collected from/about you.

However, we may retain personal information as authorized under applicable law, such as personal information

required as necessary to provide our services, protect our business and systems from fraudulent activity, to debug and identify errors that impair existing functionality, as necessary for us, or others, to exercise their free speech or other rights, comply with law enforcement requests pursuant to lawful process, for scientific  

or historical research, for our own internal purposes reasonably related to your relationship with us, or to comply with legal obligations. We need certain types of information so that we can provide our services.  If you ask us to delete it, you may no longer be able to access or use our services.

How to exercise your access and deletion rights

California residents may exercise their California privacy rights by submitting your request here. While our contact form is the best way to reach us, you may also email us at ask@optiin.com 

For security purposes, we may request additional information from you to verify your identity when you request to exercise your California privacy rights. 

If you have an online account with us, logging into your account will serve to verify your identity and request, although we may request additional information if we believe your account has been compromised. If you do not have an account with us, or if we have reason to suspect that the security of your account is compromised,  we will request additional information from you to match with our existing records to verify your identity, depending on the nature of the request and the sensitivity of the information sought. 

Once you submit a request to (1) access the categories of personal information we have about you or (2) obtain a copy of specific pieces of personal information we have about you, we will ask that you verify your identity by logging into your account using your username and password. There, we will provide you with your information in a password-protected format. 

To request that we delete the personal information we have collected from you, you will need to authenticate with us by first logging into your account using your user name and password on file with us and deleting your account, once you let us know you’ve taken this action we will initiate the deletion process. 

If you wish to exercise any of these rights and do not have an account with us, please contact us here and we will request additional information to perform identity verification where possible. 

Sales of Personal Information

California residents may opt-out of the “sale” of their personal information. Optiin.com Or our Affiliate Partners do not “sell” your personal information as we understand that term to be defined by the California Consumer Privacy Act and its implementing regulations. 

Non-Discrimination Rights

California residents have the right to not be discriminated against for exercising their rights as described in this section.  We will not discriminate against you for exercising your CCPA rights.

Updates to this Privacy Policy

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.  

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.  

Optiin.com 1st send here support@mail.optiin.ladesk.com if not here ask@optiin.com.

Here Our Data request form.

Annex A 

Amazon Web Services (AWS) 

https://aws.amazon.com/privacy/   

All of the Optiin.com infrastructures is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.

Google Tag manager 

https://policies.google.com/privacy   

Google Tag Manager allows us to manage and deploy google tags (snippets of code) on our website.

Payments processors 

Braintree & Paypal & Stripe

https://www.braintreepayments.com/legal/braintree-privacy-policy   

https://www.paypal.com/ca/webapps/mpp/ua/privacy-full 

https://stripe.com/en-ca/privacy 

Used for payments on all plans or payment forms

Chat services ( referred to their respected terms & privacy)

Drift, Liveagent,Outplay and Botstar

https://www.drift.com/privacy-policy/

https://www.liveagent.com/privacy-policy/

https://outplayhq.com/privacy-policy

https://botstar.com/privacy-policy/

Used for provide chat support

Counzila Web services

https://counzila.com/privacypolicy.html   

For 3rd party emails sending and communication 

ZohoMail   

https://www.zoho.eu/privacy.html   

Used for email correspondence   

FreshDesk   

https://www.freshworks.com/privacy/   

For ticketing and support  

Email Marketing services ( referred to their respected terms & privacy)

Mailerlite,Mailchimp,Mailgun,Moosend,Aweber 

https://mailchimp.com/legal/privacy/

https://www.mailerlite.com/legal/privacy-policy

https://moosend.com/privacy-policy/

https://www.mailgun.com/privacy-policy/

https://www.aweber.com/privacy.htm

For email marketing   

Google & Bing Ads  

https://policies.google.com/privacy 

https://about.ads.microsoft.com/en-ca/resources/policies/microsoft-advertising-privacy-policy 

For PPC campaigns,Google Calendar service

Appointment Booking ( referred to their respected terms & privacy) 

Outplayhq.com, Clandy, Google Calendar service

https://policies.google.com/privacy?hl=en-US

https://calendly.com/pages/privacy

https://outplayhq.com/privacy-policy

For communication, meetings & scheduling